Frequently asked questions
Clear answers, all in one place
Find practical information about learner access, administration, reporting, integrations and pricing.
Ease of use
Learning that fits around real life
Can carers use phones and tablets?
Yes. Courses are fully responsive and work on smartphones, tablets, laptops and desktop computers. Progress follows the learner between devices.
Will work be saved if someone steps away mid-lesson?
Yes. Progress is saved automatically, so learners can resume from where they stopped.
Is the platform suitable for people with different levels of digital skill?
Yes. The interface is designed to be intuitive, and direct support is available by website chat or email whenever a learner needs guidance.
What happens if a learner has a technical or accessibility issue?
The support team can help with technical, course-related and accessibility questions and aims to get learners back on track quickly.
Administration
Visibility without repetitive tasks
How will administrators know when a course is complete?
Administrators receive automated completion emails with the certificate, and the dashboard shows real-time progress and course status.
What reports are available?
Completion, progress, overall and learner-specific views are available in real time. Custom reports can also be discussed.
What does onboarding involve?
Administrators receive guided setup covering accounts, course access and reporting. Learners receive login details and a quick-start tutorial, with ongoing support available.
Can existing training records be migrated?
Courses completed elsewhere are not marked complete in FosteringTraining, but renewal enrolments can be automated from supplied completion records to support continuity and compliance.
How do CHARMS and IntuitiveCare integrations work?
When a learner completes a course, the completion record and certificate are sent to the connected database automatically, keeping records current without manual re-entry.
Pricing
Choosing the right plan
Should we buy individual courses or subscribe?
Individual purchases suit occasional requirements or very small groups. Subscriptions usually offer greater value for ongoing learning and let you reassign accounts when people change.
Can individual purchases be upgraded later?
Yes. If you move to a subscription during the individual licence term, the remaining licence value can be credited.
What if we have fewer than 20 carers?
Individual purchases may suit you, but include staff, panel members and support carers in your count. Contact us and we can compare the total cost.
Is there a minimum for the Large plan?
Yes. The Large plan starts at 100 accounts. If you are close to that threshold, contact us to discuss the best fit.
Can subscription accounts be reused?
Yes. Subscription accounts can be reassigned at no extra cost when a learner leaves. Individual-course licences are nominated and cannot be reassigned.
Are multi-year discounts available?
Yes. Multi-year subscription discounts are available; contact the team to discuss the commitment and account volume.
Can database integration be added later?
Yes. An integration can be added whenever your service is ready, subject to technical feasibility for in-house systems.
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